University of Iowa hiring IT Support Analyst - Ophthalmology in Iowa City, Iowa, United States | LinkedIn (2024)

DutiesUniversity of Iowa Health Care, Department of Ophthalmology & Visual Sciences, is seeking a 100% IT Support Analyst (PIC1; 3A). The IT Support Analyst provides direct support, consultation, guidance, and identify technical solutions, supports daily operations, provides front-line services and resolves basic and complex user problems and concerns for the Department of Ophthalmology & Visual Sciences. Key areas of responsibility include maintenance, support/troubleshooting, consultation, implementation, training, and documentation relating to department information technology (IT) functions. Position duties include:

• Performs routine installation, maintenance, and support of hardware and software for the Department of Ophthalmology.
• Troubleshoots assigned applications and hardware.
• Receives help desk requests and prioritizes work-orders.
• Refers unresolved support requests to senior IT personnel.
• Supports conference room A/V equipment and provides event support for departmental conferences.
• Serves as liaison between technical staff and users to resolve basic problems and concerns.
• Assists with support for diagnostic imaging devices
• Assists with support of Ophthalmology computer equipment across the health care campus including but not limited to university campus, Iowa River Landing, Iowa Lions Eye Bank, Iowa KidSight, and HSSB.

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Percent of Time: 100%

Schedule: Monday - Friday, 8:00a-5:00p

Location: UIHC, Iowa City

Rotations: N/A

On Campus: This position is performed fully on campus.

Pay Level: 3A

Required Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• Experience supporting workstations running Windows 7/10 and MS Office 2016/365.
• Ability to independently install and troubleshoot software, hardware, and peripherals at the desktop level.
• Excellent oral and written communication skills
• Strong attention to detail and ability to analyze complex workflow problems and recommend solutions.
• Demonstrated ability to work effectively within a team and independently.
• Ability to move and install IT equipment.

Desired Qualifications

• Experience working with desktop hardware and software in a managed workstation environment.
• Experience utilizing remote IT support tools.
• Experience supporting Mac OS X.
• Experience configuring iOS and Android devices.
• Experience working in a Health Care IT environment.
• Experience with wired and wireless networking and security concepts.

POSITION & APPLICATION DETAILS

In Order To Be Considered For An Interview, Applicants Must Upload The Following Documents And Mark Them As a "Relevant File" To The Submission

• Resume
• Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. This position is not eligible for University sponsorship for employment authorization.

For additional questions, please contact Melissa Monhollon, HR Manager, at melissa-monhollon@uiowa.edu or 319-356-4674.

Additional Information

• Classification Title: IT Support Analyst
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 3A
• Starting Salary Minimum: 40,527.00
• Starting Salary Maximum: Commensurate

Contact Information

• Organization: Healthcare
• Contact Name: Melissa Monhollon
• Contact Email: melissa-monhollon@uiowa.edu